If Facebook isn’t working and you’ve confirmed Facebook servers aren’t down or your internet connection is good, you can try refreshing the page in your browser. Clearing your browser or app cache can help, as can restarting or updating the Facebook app.
There can be several reasons behind Facebook not working, whether it be a server issue, a bug in an outdated version of the app, or something else. Here are a few troubleshooting tips that may explain why Facebook isn’t working.
Is Facebook Down? Check and See If Facebook Is Offline
First and foremost, there may be issues with Facebook’s servers or some other internal issue that has the entire site offline for everyone. You can quickly see if Facebook is down by checking its status on Downdetector, a site that aggregates and analyzes data to detect service disruptions.
If Downdetector determines Facebook is down, then there’s nothing you can do but wait until Facebook’s engineers get things up and running again. Check back in soon to see if you can use the site. However, if Facebook seems to be up and running for everyone else, then there’s something else afoot on your end.
Make Sure You’re Connected to the Internet
If you’re reading this, you have access to the Internet. Even still, don’t rule out a bad or choppy internet connection when you can’t get on Facebook. If you’re in a wireless dead zone, don’t have good service in your area, or if your Wi-Fi router or ethernet cable is malfunctioning, then a lack of internet connection could be the culprit.
If you determine your internet connection is indeed the culprit, simply rebooting the router or making there are no loose connections may fix the problem. Unfortunately, there’s not much you can do about living in an area with bad service, but at least you’ll know it’s the cause.
Refresh Your Browser
If you’re using Facebook in a web browser, sometimes the issue may be as simple as a glitch in your browser, and the solution may be as simple as refreshing. On most devices, the refresh button (a circular arrow) can be found in the top-left corner of the window.
Alternatively, you can press Ctrl+R on Windows or Command+R on Mac to refresh the page you’re on. Or, if you’re using a smartphone or tablet, you can usually swipe down on Facebook’s website to refresh it.
If it’s still not working after you refresh the page, try opening Facebook in a new browser tab or window.
Clear Your Cache
Cache in browsers is the local copy of a website’s data, which is used to increase browsing performance, but it’s oftentimes also the culprit of misbehaving web pages. Clearing your cache is simple, and may fix Facebook if it’s not working. You can clear the cache on Chrome, Edge, Firefox, or any other web browser you may be using.
Keep in mind that after you clear your cache, your performance will take a temporary hit and you’ll need to re-login to sites that you were previously logged into. Even still, it may be necessary to get things running properly again.
If you’re using the Facebook mobile app, you can try clearing an app’s cache on Android and on iPhone too.
Restart the Facebook App or Your Device
Have you tried turning it off and turning it back on again? This age-old technique has been around for a while because it works. Restarting the Facebook app or your browser may resolve any rogue blips in the software, and restarting your device may fix any problems that were caused by memory issues.
The process for closing apps varies between iPhone and Android, but they both only require a few steps. The process for restarting your iPhone or Android mobile devices is also quick and simple, allowing you to use this technique to diagnose the issue in a hurry.
Update or Reinstall the Facebook App
Keeping your applications up-to-date is always a good idea, as these updates often address critical bugs and security flaws. If you’re using an outdated version of the Facebook app, there may be a bug causing the app to crash or otherwise not work. Update the app on your iPhone or Android mobile device to see if it resolves the issue, and consider enabling auto-updates to ensure you never miss another important update.
Alternatively, you can consider uninstalling and then reinstalling the Facebook app.